1. Acceptance of Terms

By accessing and using the Trek & Treats website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms and Conditions ("Terms") govern your relationship with Trek & Treats ("we," "us," or "our") regarding the use of our tour booking services. By submitting an enquiry or using our services, you agree to comply with and be bound by these Terms.

2. Booking and Payment

2.1 Booking Process

All tour bookings are subject to availability. When you submit an enquiry through our website, we will contact you to discuss your requirements and confirm the booking details.

2.2 Payment Terms

Payment terms will be discussed on call. We will provide you with payment details and options during our conversation after you submit an enquiry.

3. Cancellation Policy

3.1 Cancellation by Customer

If you need to cancel your booking, you must notify us in writing or by phone as soon as possible. Cancellation terms will be discussed and agreed upon during the booking process.

3.2 Cancellation by Trek & Treats

We reserve the right to cancel any tour due to insufficient bookings, natural disasters, political unrest, or other circumstances beyond our control. In such cases, we will contact you to discuss alternative arrangements.

4. Changes to Bookings

If you wish to make changes to your booking, please contact us as soon as possible. Changes are subject to availability and will be discussed on a case-by-case basis.

We reserve the right to modify tour itineraries, accommodations, or transportation due to operational reasons, weather conditions, or other factors. We will notify you of any significant changes as soon as possible.

5. Travel Documents and Requirements

It is your responsibility to ensure you have all necessary travel documents, including valid government-issued photo identification and any required permits or special documentation for specific destinations.

Trek & Treats is not responsible for any issues arising from missing or invalid travel documents. We recommend purchasing comprehensive travel insurance to cover cancellation, medical emergencies, and personal belongings.

6. Health and Safety

Your safety is our priority. However, you acknowledge that travel involves inherent risks. By booking a tour, you confirm that you are physically fit and able to participate in the activities included in your tour.

You agree to follow all safety instructions provided by our guides and staff, and accept responsibility for your own safety and well-being. If you have any medical conditions or special requirements, please inform us at the time of booking so we can make appropriate arrangements.

7. Customer Responsibilities

As a customer, you are responsible for:

• Arriving on time for all scheduled activities and departures
• Following the instructions of tour guides and staff
• Respecting local customs, cultures, and environments
• Behaving in a manner that does not disturb other travelers

We reserve the right to remove any customer from a tour if their behavior is disruptive, dangerous, or violates local laws.

8. Limitation of Liability

Trek & Treats acts as an intermediary between you and various service providers (hotels, transportation companies, activity operators, etc.). We are not liable for any loss, damage, injury, or death resulting from the acts or omissions of third-party service providers, delays, cancellations, or changes caused by weather, natural disasters, political unrest, or other force majeure events.

9. Force Majeure

Trek & Treats shall not be liable for any failure or delay in performance under these Terms which is due to force majeure, including but not limited to natural disasters, war, terrorism, civil unrest, government actions or restrictions, pandemics or health emergencies, transportation strikes or failures, or any other circumstances beyond our reasonable control.

10. Intellectual Property

All content on the Trek & Treats website, including text, graphics, logos, images, and software, is the property of Trek & Treats and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

11. Complaints and Disputes

If you have any complaints during your tour, please inform our tour guide or contact our customer service immediately. We will make every effort to resolve the issue promptly.

Any disputes arising from these Terms or our services shall be governed by the laws of India.

12. Modifications to Terms

Trek & Treats reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: trekntreats@gmail.com
• Phone: +91 7862875772
• Website: trekntreats.com